Manage That Conflict
The ability to deal with conflict are some of the key challenges for many individuals in the workplace today. There are many and varied reasons for this and many of these go back to our childhood because of different experiences and different personality traits etc. This programme will introduce the participant to the various skills required as part of being a good conflict manager, it will also get people to recognize the bahaviours they use habitually and ways to modify or change these. During the latter part of the programme the participants will be given the opportunity to practice the various skills through role play sessions.
Programme :
- Introduction / Expectations / Concerns
- KASH and The Key Skills
- Fundamentals of Communication
- Listening Skills
- Handling various Objections Exercise
- Behavioural Styles
- Conflict Issues in the Work Place
- Our Conflict Mgt Style V’s Others
- Assertive Communication and Its Role
- Video
- Role Plays
- Action Plan going Forward
