Communications Skills
Communication is the process whereby messages are distributed from one source to a receiving point. The messages can be verbal, written or non-verbal. The assumption is that once the message is sent, the message is also received. Too often we presume that the words and ideas we choose for communicating a message hold the same meaning to others as they do to us. In addition we are often unaware of how our non-verbal communication influences our message be it with adults or children. As a result, we are often confused by the reactions we get from our communication efforts.
What is communication?
Understanding the dynamics of communication – How we Communicate
Non-verbal communication
- Eye contact
- Facial expressions and head movements
- Gestures and body movements
- Posture and proximity
Build rapport
Four levels of listening
- Active or effective listening
Using questions
- Yes or no
- Closed information
- Open information
- Open-ended
Attitude and Communication
The structure of Questionning
Communication and the Blanchard Model
- Situational Communication
How to Communicate based on personality differences
Effective Meetings
Corporate Communications / Marketing
Use of 360 communication in Workplace
- Feedback
- Appraisal
Action Planning
Note: We also deliver this as a FETAC programme
